td333's Privacy Policy

1 What Information We Collect

1.1 Registration and Identity Information

When you open an account on td333, we collect the following information:

• Full name and date of birth (for age verification — service is available only to those aged 21 or above)
• Mobile number and email address (for communication and account security)
• Password (stored in encrypted form — never stored in plain text)
• National ID card or passport number (if identity verification is required)

1.2 Transaction and Financial Information

To facilitate deposits and withdrawals, we keep payment-related information, such as transaction records sent via bKash, Nagad, Rocket, or bank transfer. Full card or account numbers are not stored on our servers.

1.3 Device and Browsing Information

To maintain platform security and improve quality, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Visit times on the site and the sequence in which pages are viewed
• Cookies and session tokens (see details below)

1.4 Support Communications

If you contact us via live chat or email ([email protected]), we retain records of those conversations to ensure service quality and for future assistance.

2 Purpose of Data Use

td333 uses your information for the following purposes:

• Account management: Registration, login, password recovery, and identity verification.
• Financial transactions: Processing deposits and withdrawals, fraud prevention, and record keeping.
• Gaming services: Game history, delivering bonuses and promotions, and calculating VIP tiers.
• Communication: Sending important updates, transaction confirmations, and support messages.
• Legal compliance: Adhering to applicable laws and regulations, and resolving disputes.
• Platform improvement: Analysing user experience to improve service quality.
• Security: Detecting suspicious activity and protecting accounts.

We do not sell your information to third parties for marketing purposes without your consent.

3 Information Sharing and Disclosure

td333 may share information with third parties in the following limited circumstances:

3.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, and bank partners), game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, etc.), and technical infrastructure providers receive only the information necessary to carry out their responsibilities. They are bound by confidentiality agreements and may not use the information for any other purpose.

3.2 Legal Obligations

If required by court order or applicable law, information may be shared with authorities. In such cases we will make every effort to notify you in advance, unless legally prevented from doing so.

3.3 Business Transfers

In the event of a business merger or transfer, user information may also be transferred. In such circumstances you will be given advance notice and the terms of this privacy policy will remain in effect.

3.4 What We Do Not Do

td333 never sells your personal information to advertisers or data brokers. We do not allow third parties to use your information for their own separate marketing.

4 Cookies and Tracking

td333 uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser or on your device.

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language or preferred settings.
• Analytics cookies: Used to understand which pages are visited most — this information is statistical and non-personally identifiable.

You can control or reject cookies from your browser settings. However, disabling essential cookies may limit some functionality of the site.

5 Data Retention Period

We keep your information only for as long as necessary — not beyond that. The general retention rules are:

• Active account data: For the entire duration the account remains active.
• Transaction records: For a set number of years in accordance with financial regulations.
• Closed account data: For up to five years as required by legal obligations and dispute resolution needs.
• Support chat records: Generally for up to two years.

Once the retention period ends, information is securely deleted or anonymised.

6 Data Security Measures

td333 takes both technical and procedural measures to protect your information:

• SSL/TLS encryption: All data exchanged between the platform and your device is protected via SSL encryption.
• Password hashing: Your password is never stored in plain text.
• Access controls: Only authorised staff can access the information they need.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Data backups: Information is kept in secure backups and can be recovered even if a server is damaged.

However, no transmission of information over the internet can be claimed to be completely secure. We use the highest industry-standard protections, but we cannot provide an absolute guarantee against any unauthorised access.

7 Your Rights

As a td333 user, you have the following rights:

7.1 Right to Access

You may request to know what information we hold about you. We will provide a clear response within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances (such as after permanently closing an account), you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes, particularly in the case of marketing communications.

7.5 How to Exercise Your Rights

To exercise any right, email [email protected] or contact us via live chat. Our support team is available 24 hours a day, seven days a week in both Bengali and English.

8 Protection of Minors

td333 strictly provides services only to those aged 21 or above. We do not knowingly collect or process information from anyone under the age of 21. If it comes to our attention that a minor has created an account, we will immediately close that account and delete the associated information.

If you are aware that a minor is using an account on td333, please notify us immediately at [email protected].

9 Third-Party Links and Services

The td333 platform uses technology from game software providers (such as Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.). These providers may have their own privacy policies. td333 is not responsible for their data practices, but we ensure that they are bound by confidentiality agreements with us.

10 Policy Changes

td333 reserves the right to update this privacy policy as needed. If significant changes are made, we will:

• Note the update date on this page.
• Send a notification to your registered email or mobile number.
• Inform you of the changes upon your first login.

Continued use of td333 after any changes will be taken to mean that you have accepted the updated policy.

11 International Data Transfers

Due to the nature of game software services, some data may be processed on internationally hosted servers. In such cases td333 ensures that the relevant partners maintain an equivalent level of privacy protection and comply with their contractual obligations.